Zoho CRM Review (2026): Editions, Prices and What Each Adds
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Short verdict: Zoho CRM is a per-user CRM with a free edition for up to 3 users and four paid editions. Annual billing lowers each edition's per-user rate. This review is based on Zoho's published plans, not on hands-on use.
Editions and prices
| Zoho CRM edition | Per user/mo, monthly billing | Per user/mo, annual billing |
|---|---|---|
| Free (up to 3 users) | $0 | $0 |
| Standard | $20 | $14 |
| Professional | $35 | $23 |
| Enterprise | $50 | $40 |
| Ultimate | not confirmed yet | |
What each edition adds
- Free: contacts, reminders, workflows, 10 email templates, tasks and calls, import/export (10 exports), standard reports, 5,000 API calls a day and the mobile app.
- Standard: mass email, built-in calling, multiple pipelines, forms, forecasting, data enrichment, custom modules and HIPAA support.
- Professional: AI agents, process management, inventory, predictive intelligence, unlimited reports, CPQ, portals and customer journeys.
- Enterprise: multiple teams, role hierarchy, custom functions, approvals, account-based marketing, sandbox, field encryption and a QuickBooks integration.
Who it fits
Teams of up to three can start on Free. Standard adds selling tools like mass email and calling. Professional adds AI agents, CPQ and portals, and Enterprise adds multi-team controls and a QuickBooks integration.
Considering a flat fee instead?
Per-user pricing grows with headcount. HighLevel prices by account instead; see HighLevel pricing.
More: Zoho CRM pricing and all CRM reviews.
Last checked 2026-11-02 on the vendor's public US pricing page (USD, before tax). Prices change, so confirm on the vendor site before buying.
Sources
- Zoho CRM pricing page (last checked 2026-11-02)